Patient Connection Specialist

  Concert Health is hiring!  

Concert Health’s Collaborative Care Model makes it possible for individuals to receive the care they need while giving primary care providers an avenue to expand services and deliver high-quality integrated care. Our Mission is to build the country’s best behavioral health medical group, using the Collaborative Care model and enabling a world-class technology platform. Our Vision is that everyone deserves access to high-quality behavioral health services alongside their primary care provider.

Concert Health is looking for a Patient Connection Specialist. The Patient Connection Specialist will report to the Director of Patient Engagement. This role is part of the larger Patient Connection team that interacts with patients to help enroll them into Concert Health’s Collaborative Care program. This role uses rapport building, active listening, and critical thinking to qualify patients and help guide them through the enrollment process. The Patient Connection Specialist is a critical player in assisting patients in accessing high-quality care as well as meeting company goals. This person should be proactive, empathetic, and highly self-motivated. 

This is a high call volume (inbound and outbound) position.

Responsibilities 

• Perform daily outreach to prospective patients to enroll them with Concert Health.
• Respond to inbound calls and voicemails with the highest level of proactivity and customer service.
• Utilize a variety of electronic medical record software for notes and documentation of patient calls.
• Explain medical benefits thoroughly to patients during the enrollment process.
• Answer patient questions relating to the enrollment process, billing, scheduling, etc. 
• Participate in post-enrollment follow-up activities. 
• 60+ inbound & outbound calls per day

Qualifications 

• 2+ years of sales and/or customer service position, healthcare experience preferred.
• 1+ year of call center experience preferred. 
• Bilingual (English/Spanish) preferred.
• Understanding of electronic medical records software, Salesforce or Zendesk
• Demonstrate the ability to problem-solve and multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient focused being proactive and empathetic.
• Collaborative Care experience a plus
• Direct patient care experience a plus
• Healthcare billing or revenue cycle operations a plus

Schedule 

• Full - Time 40 hours/week fully remote position 
• Monday - Friday 10am-6:30pm or 11am-7:30pm Eastern Time

What We Offer

• $20 - $25//hour based on experience and geographic location 
• Fully remote work environment 
• A supportive and inclusive culture
• Excellent benefits package
• 401K, paid holidays, 3 weeks of PTO, and paid sick time
• Technology and all the tools you need to succeed
• Educational paid time off

Come As You Are - You Are Welcome Here 

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.